Call Centers Move from Overseas to U.S., Bringing Jobs – TIME

I just read an excellent TIME magazine article describing how call center jobs are shifting back to America. But rather than being routed to traditional “brick and mortar” call center buildings, these calls are being routed to home based agents.

There are several advantages to this, such as reduced occupancy costs and lower employee turnover rates versus a traditional call center. There are also disadvantages such as lower employee morale.

Read the article and tell me what you think of this trend. It’s at:  http://www.time.com/time/business/article/0,8599,1977027,00.html